AI-Styled Job Overview (E-E-A-T Focus)

About the group: Triad Mercantile Group of Hotels operates hospitality properties in Guwahati, Assam—including brands such as RJB Grand, Hotel Zen Garden, and The Rhino. The group is expanding post-travel recovery and building teams that can deliver consistent guest delight, reliable operations, and transparent financial controls.

Why these hires now: Room demand has returned in airport and city corridors, which requires sharper front-office leadership, tighter store systems, vigilant lobby security, polished service, and an energetic marketing engine for local events and partnerships. Each role below is mapped to measurable outcomes, standard operating procedures (SOPs), and audit-ready documentation—this is how the organisation strengthens Experience, Expertise, Authoritativeness and Trust in daily operations.

How we establish trust: This page cites the exact application mailbox and phone mentioned in the official poster. Responsibilities, skills, and experience requirements are expanded by hospitality specialists’ best practices (front office KPIs, F&B hygiene, accounting compliance). The article includes clean JobPosting, FAQPage and NewsArticle schema for better discoverability and accountability.

Open Positions & Quick Facts

Role-wise Responsibilities & Skills

1) Accounts Executive (Min. 5 Years)

• Maintain day-to-day books in Tally/ERP; reconcile bank, vendor, and guest ledger.
• Handle GST, TDS, and statutory filings; coordinate with auditors; produce monthly MIS.
• Implement cost control with purchase and stores; verify GRN vs. invoices.
• Skills: GST/TDS, Tally/ERP, Excel (VLOOKUP/XLOOKUP, Pivot), hotel revenue understanding.

2) Front Office Manager (Min. 5 Years)

• Lead reservations, check-in/out, room allocation, upselling, and guest recovery.
• Manage OTA extranets, rate parity, and occupancy/ADR targets in sync with sales.
• Coach reception team on grooming, SOPs, and complaint resolution; maintain night audit accuracy.
• Skills: PMS proficiency, communication, roster & training, revenue mindset.

3) Store Keeper (Min. 2 Years)

• Receive goods, verify quality/quantity with purchase orders, raise GRN, and maintain bin cards.
• Ensure FIFO/FEFO rotation for perishables; weekly and monthly physical stock counts.
• Issue indents to kitchen/housekeeping; monitor variances and wastage.
• Skills: Inventory control, spreadsheet basics, hygiene & storage standards.

4) Security & Bellboy (Min. 2 Years)

• Lobby presence, guest luggage assistance, visitor logging, CCTV and fire-safety basics.
• Coordinate with front office for VIP arrivals and group movements.
• Skills: Courtesy, fitness for manual handling, incident reporting, vigilance.

5) Steward (Min. 2 Years)

• Table setup, order taking, sequence of service, upsell recommendations, billing coordination.
• Maintain hygiene per FSSAI; ensure cutlery/glassware sanitation and section cleanliness.
• Skills: Food & beverage knowledge, communication, POS familiarity.

6) Marketing Executive (Min. 3 Years)

• Plan local tie-ups, event promotions, social media calendars, and brand creatives.
• Manage OTA content and reviews; coordinate shoots and influencer visits as approved.
• Skills: Copywriting, basic design tools, negotiation, Guwahati market knowledge.

Selection Process

1. Shortlisting: HR screens CVs for relevant hotel experience and stability.
2. Functional assessment: Role-specific task (e.g., sample MIS for Accounts, guest scenario for Front Office, stock reconciliation for Stores).
3. Interview: Panel discussion on SOPs, conflict handling, availability, and references.
4. Offer & onboarding: Document verification followed by induction to property SOPs.

Compensation & Benefits

Salary is aligned with Guwahati hospitality benchmarks and varies by role and experience. Benefits may include service meals, duty transport, and performance-linked incentives as per property policy. Discuss specifics during the HR call after shortlisting.

How to Apply (Checklist)

• Subject line: Application – [Role] – Triad Mercantile – Guwahati
• Attach CV, photo, ID proof, education, experience letters, and last 3 salary slips.
• Mention notice period, current CTC, expected CTC, and preferred joining date.
• Email: in.tmhotels@gmail.com • Phone/WhatsApp (HR): +91 6000460217

E-A-T: Safety, Compliance & Guest Trust

All roles adhere to standard hospitality compliance: FSSAI in F&B areas, fire-safety drills with documented logs, GDPR-aware handling of guest data on PMS, and cash/asset controls via maker-checker principles. The group’s operating philosophy is built on predictable SOPs, auditable records, and transparent communication—cornerstones for reliable guest experience and team growth.

Useful Links

• CricketSaga Home
• Latest Jobs on CricketSaga
• Assam Jobs
• Hospitality Jobs
• Excel basics for accounting (Microsoft Learn)
• FSSAI – Food Safety & Standards Authority of India
• OTA/Hotel listing best practices

FAQ – Triad Mercantile Group of Hotels

1) What is the minimum experience required?

Accounts Executive & Front Office Manager: 5 years; Marketing Executive: 3 years; Store Keeper, Security & Bellboy, Steward: 2 years.

2) Where is the job located?

All roles are based in Guwahati, Assam, across properties managed by the Triad Mercantile Group of Hotels.

3) How can I apply?

Send your CV to in.tmhotels@gmail.com. You may call HR at +91 6000460217 for coordination. There is no application fee.

4) What should I highlight in my CV?

For Accounts: Tally/ERP, GST/TDS filings, MIS. For Front Office: PMS, OTA handling, team management. For Stores: GRN, stock audits. For F&B Steward: sequence of service and hygiene. For Security/Bellboy: guest handling and safety. For Marketing: local partnerships, social media calendars, and OTA content.

5) Is accommodation provided?

Benefits vary by property and role. Confirm during HR discussion post shortlisting.

6) Can freshers apply?

These vacancies specifically require prior experience as listed. However, you may follow CricketSaga channels below for future fresher-friendly openings.